STORE POLICY
Payment Policy
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Thank you for choosing Ekaja Creations. Our Payment Policy provides you with important information about the payment methods we accept, security measures in place, and the payment process for your purchases. Please read this policy carefully to understand how payments are handled on our platform.
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1. Accepted Payment Methods:
We offer a variety of secure and convenient payment methods to ensure a seamless shopping experience for our customers through our secure payment partner Razorpay. Our accepted payment methods include:
Credit and Debit Cards: We accept major credit and debit cards, providing you with a quick and hassle-free way to pay.
Online Payment Platforms: You can use our trusted online payment platform for making payment through Netbanking, UPI payment methods such as Google Pay, Phone Pe and others to make your purchases.
Bank Transfers: In some cases, we may provide bank transfer information for direct payments. Please contact our customer support for more details.
Cash On Delivery: We provide Cash On Delivery services through our shipping partner Shiprocket.
2. Secure Payment Processing:
At Ekaja Creations, your security is a top priority. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure and reputable payment gateway Razorpay to ensure your financial data is safe.
3. Payment Process:
Choose the items you wish to purchase and place them in your shopping cart. Access your cart to carefully review the chosen products. Click the 'Checkout' button to input your delivery address. On the Checkout page, enter your name, shipping address including the PIN, email, and phone number. Please ensure that you provide correct information here.
Press 'Continue' to pick your preferred Delivery Method. Once you've chosen the Delivery Method, click 'Continue' once more to decide on your payment method. We accommodate all types of payment. If you prefer to pay when you receive your item, simply select Cash On Delivery and proceed with confirming your order. For payments through net banking, debit/credit cards, or payment wallets, please choose the Razorpay option. This will lead you to our secure payment partner, Razorpay.
Follow these steps to complete your payment using Razorpay:
Select Payment Method: Choose your preferred payment method from the available options.
Enter Payment Details: Provide the necessary payment details, such as credit card information or login credentials for online payment platforms.
Review and Confirm: Double-check your order details and payment information to ensure accuracy.
Authorization: Upon submitting your payment information, the payment gateway will authorize the transaction. If successful, you will receive an order confirmation.
4. Currency and Pricing:
Our prices are displayed in INR (Indian Rupees), and all transactions will be processed in this currency. Please be aware that exchange rates may apply if you are purchasing from a different country. Any additional fees related to currency conversion will be your responsibility.
5. Order Confirmation:
Once your payment is successfully processed, you will receive an order confirmation email. This email will include details about your order, payment, and estimated delivery date. If you do not receive this confirmation, please contact our customer support team.
6. Payment Issues and Disputes:
In the unlikely event that you encounter any payment-related issues or discrepancies, please reach out to our customer support team immediately. We will work diligently to resolve the issue and ensure that your payment is accurately reflected.
7. Refunds and Returns:
For information about our refund and return policy, please refer to our separate Refund and Return Policy document. Please note that refunds will be issued through Razorpay whenever possible.
Thank you for trusting Ekaja Creations for your fashion purchases. If you have any questions or concerns about our payment policy, please feel free to contact our customer support team.
For any queries or assistance please contact us @ +918921451004, +918921366373, contact@ekajacreations.com.​ We are dedicated to providing you with a secure and pleasant shopping experience.
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