PRIVACY POLICY
At Ekaja Creations Private Limited, we prioritize the privacy of our customers and all stakeholders.
Users Information and Privacy
At Ekaja Creations, safeguarding the important information and data shared by our customers is our top priority. We have implemented rigorous procedures to uphold the confidentiality, security, and integrity of the data stored on our systems. To handle customer payments and refunds, we partner with the secure online payment gateway provider Razorpay. Access to your information is granted only to employees who require it for their job responsibilities. Any breach of our privacy and security policies by an employee may result in disciplinary action, including potential termination and legal consequences.
Registration
Ekaja Creations maintains a record of your information to ensure you have the best shopping experience. Upon registering or logging in, you provide your email and password, granting you access to your account each time you visit our website. Before your first purchase, we'll request your name, phone number, email, billing, and shipping addresses. These details, along with your credit card number, are essential for order processing. This information might be shared with specific staff members and third parties involved in processing and shipping your order. Your email or phone number may be used to contact you regarding your order. If you've chosen to receive them or made a purchase, we might also send you emails about new services, special promotions, offers, or information. You can opt out of receiving these emails at any time. Additionally, we maintain a history of your past purchases, returns, and credits. Occasionally, we may inquire about your preferences and demographics to better understand your needs.
Cookies
Similar to many other transactional websites, we utilize "cookies" to enhance your shopping experience and save you time. Cookies are small tags placed on your computer. A cookie is assigned to your computer during your initial visit to help us recognize you when you return. Cookies allow us to tailor our website to your specific preferences, resulting in a more personalized and convenient shopping experience. It's important to note that the cookies we use for our website or email campaigns do not store personally identifiable information about you or your financial details.
Analysis and Reporting
Ekaja Creations employs reporting software to analyze the volume and kind of member traffic our website receives. This data aids us in enhancing your shopping experience and ensuring sufficient capacity to serve all members effectively. The reporting software offers aggregate data exclusively to Ekaja Creations. No personal or identifiable information is collected or used in this process.
Server Logs
With the intention of optimizing our website's effectiveness and user experience, our computers gather specific information during each visit. These statistics are stored in server logs. It's important to emphasize that these statistics don't personally identify you. Rather, they offer insights into the types of users accessing our website and their browsing activities. The data might include: the IP address of the user's computer (a unique identifier), the browser type (e.g., Internet Explorer, Firefox), the operating system (e.g., Windows, Mac OS), the website visited prior to ours, the duration of the user's session on our website, and the date and time of access. We may utilize this aggregated data extensively to comprehend how our website is utilized. Some of the aggregate insights (not specific data) might be shared with advertisers, sponsors, investors, strategic partners, and others to aid in expanding our business.
Service Providers
To ensure the proper functioning of our website, Ekaja Creations might engage third-party service providers. These external agencies help in hosting our website, operating its features, sending emails, analyzing data, offering search results and links, and aiding in order fulfillment. Some of these third parties may require access to your information to provide the services available on our website. However, the sharing of information with these service providers will only occur on a need-to-know basis.
Exceptions
Ekaja Creations might have to reveal information if compelled to do so by a subpoena, court order, administrative or governmental mandate, or any other legal requirement. We may also disclose information at our discretion to safeguard our rights or the rights of others, prevent harm to individuals or property, combat fraud and credit risk, or uphold and implement the Terms of Use of our website. In cases of mergers, sales, insolvency proceedings, bankruptcies, corporate reorganizations, stock sales, or changes in control, personally identifiable information may be transferred as an asset involved in such transactions.
Changes in Policy
By using this Website, you acknowledge that this Privacy Policy forms part of our Terms of Use, and you unequivocally agree that your use of the Website implies your acceptance of Ekaja Creation's Privacy Policy. If you disagree with this Privacy Policy, kindly refrain from using this Website. Your visit and any potential privacy-related disputes are subject to this policy and our Terms of Use, which also include provisions on limitations of damages. Ekaja Creations Private Limited reserves the right to modify the terms of use and this Privacy Policy at any time. We will post any such changes to keep you informed about our policy updates. Unless stated otherwise, our current Privacy Policy applies to all information we have about you and your account. While we stand by our commitments, we will not make substantial changes to our policies and practices that would result in reduced protection of customer information collected in the past without the consent of the affected customers.
Ekaja Creations Private Limited,
First Floor, Manorama Arcade,
Kittunni Road, Chettippeedika,
PO Palikkunnu, Kannur, Kerala.
E-mail: contact@ekajacreations.com,
navya@ekajacreations.com,
ekajacreations@gmail.com
Phone: +91 8921451004
+918921366373
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