RETURNS & REFUNDS
Returns and Refunds Policy
We're dedicated to ensuring your satisfaction with every purchase from Ekaja Creations. Our Returns and Refund Policy outlines the procedures and guidelines regarding returns, exchanges, and refunds. Please read this policy thoroughly to understand how we handle these processes.
1. Returns and Exchanges:
If you're not completely satisfied with your purchase, we're here to help. You can initiate a return or exchange within 3 days from the date of receiving your order. To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as when you received it. It should also be in its original packaging with all tags intact.
2. Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact Customer Support: Reach out to our customer support team to notify us of your intention to return or exchange the item.
- Provide Order Information: Share your order number, provide details about the item you wish to return or exchange and share the pick-up address.
- Packaging: Pack the item securely in its original packaging, including all tags.
- Return Shipping: Our shipping partner will come to your doorstep to pick the item.
3. Refunds:
Once we receive your returned item and inspect it, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that the processing time for refunds may vary depending on your payment provider and may take a few business days.
4. Non-Returnable Items:
Certain items are non-returnable, including made to order items and accessories like scrunchies, bangles etc. These items will be clearly marked as non-returnable on our website.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will gladly provide you with a replacement or refund for the item, including any associated shipping costs.
6. Refund Methods:
Refunds will be issued using the original payment method whenever possible. If your original payment method is no longer valid, we will work with you to find an alternative refund method.
7. Contact Us:
If you have any questions or concerns about our Returns and Refund Policy, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction and addressing any queries you may have.
Thank you for choosing Ekaja Creations. We value your trust and strive to provide you with the best possible shopping experience.